Contact information

How We Use Your Contact Information

When you submit a project request, place an order, or contact us through our website, we collect your name, email address, phone number (optional), and any details you provide about your project. We use this information only to:

  • Communicate about your order or project

  • Provide quotes and design approvals

  • Send shipping updates

  • Respond to questions or support requests

We do not sell, trade, or share your contact information with third parties.

How We Protect Your Information

We take your privacy seriously. Your contact information is stored securely and is only accessible to authorized personnel involved in processing your order or project.

We use Shopify’s secure platform, which includes:

  • Encrypted data transmission

  • Secure payment processing

  • Industry‑standard data protection

 

Email Communication

By contacting us or placing an order, you agree that we may email you regarding:

  • Order updates

  • Project questions

  • Design approvals

  • Shipping notifications

You will not receive marketing emails unless you explicitly subscribe to our newsletter.

Phone Communication

Providing a phone number is optional. If you choose to include it, we may use it for:

  • Urgent project questions

  • Clarifying design details

  • Delivery or pickup issues

We do not use phone numbers for marketing or sales calls.

File Uploads & Project Details

When you upload STL files, images, sketches, or reference materials through our project request form, these files are used only to:

  • Review your project

  • Prepare a quote

  • Create or modify your 3D model

  • Produce your custom print

We do not share your files with anyone outside of Taylor3D Innovations.

 

How Long We Keep Your Information

We retain your contact information and project files for record‑keeping and customer service purposes. You may request deletion of your information at any time unless it is required for legal or tax purposes.


Your Rights

You may request:

  • A copy of the information we have on file

  • Corrections to inaccurate information

  • Deletion of your contact information (unless legally required to retain it)

To make a request, email us at travis.taylor@taylor3dinnovations.com.


Contact Us

If you have questions about this policy or how your information is used, you can reach us at:

Taylor3D Innovations Wilson, North Carolina 📧 travis.taylor@taylor3dinnovations.com 📱 +1 910.236.9008